General FAQ
All of our products are made with plant-based protein and other quality ingredients that are suitable for vegetarians and vegans.
Yes! Our products are gluten-free and suitable for anyone looking for a gluten-free option, whether it be because of an allergy, sensitivity, or preference. We consciously source gluten-free ingredients, including gluten-free certified oats in all our product offerings, and we validate that there is no cross-contamination by testing our finished products to ensure any incidental gluten is <20 ppm.
SimplyProtein® plant-based products are certified kosher, however different products have different certifying bodies. We recommend that anyone following a kosher diet always look for the specific kosher symbol on our packaging.
The SimplyProtein® brand is passionate about offering snacks with plant-based energy; soy is one of the few plant-based protein sources that is a complete protein, providing all 9 essential amino acids with high digestibility. The soy protein we use is Non-GMO Project Verified.
Yes, Our SimplyProtein® Dipped and Kids bars are peanut free!
Our Crispy Bars, Dipped Bars, Baked Oat Bars, Energy Bites & Protein+ Shakes are non-GMO Project Verified. Genetically modified organisms are often used to withstand herbicide application or produce their own pest resistance, among other functions. The Non-GMO Project is a trusted third-party verification service for GMO avoidance and our ingredients and products have been rigorously reviewed to ensure they meet their high standards. You can explore more information and find our full list of Non-GMO Project Verified products at www.nongmoproject.org.
Since the beginning, SimplyProtein® has been about bringing together great taste
and nutrition. We believe natural flavours are an essential way to ensure we’re delivering on both of these priorities. All of our flavours are derived from natural sources such as essential oils, spices or plant and we use these flavors to enhance the flavors coming from our ingredients to create great tasting products.
Nutritional information and the list of ingredients for each product can be found on the product packaging, both on the carton and wrapper. The same information is also available on our website - please refer to the page for the product you are interested.
Please note that our website is constantly being updated with new information. If there are any discrepancies between the website and a product you have in hand, the product packaging will have the most accurate information that is reflective of the product inside.
The most enjoyable way to eat our snacks is within the best before date, marked on the wrapper. Unlike expiry dates, which indicate the last date a food is safe to consume, best before dates are an indicator of the freshness of the product. While there isn't a health safety risk if you chose to eat our products past expiry, please note that there may be deterioration in taste, aroma, nutrients and/or mouthfeel (e.g. bar/ingredient may harden, dry out, bar may fall apart), especially in our products containing peanuts and/or nuts.
SimplyProtein®products are made in Canada and the US with imported and domestic ingredients.
Our products ship from our warehouse in New Jersey, USA.
Our core team is located in Toronto, Canada where the company and SimplyProtein® Bars were first created!
Our products are not certified Halal. While our products do not contain any animal products, some of our natural flavors may not be suitable for a Halal diet. Please contact us through our customer service widget if you have additional questions.
SimplyProtein® plant-based products do not contain dairy, but the facility they are produced in does make other products containing dairy. For many of our products, we
currently have added measures to validate that the product is dairy-free, which
would be declared accordingly on the product label. For products that do not claim dairy-free and include a “may contain milk” precautionary allergen statement, we include this disclosure because unintentional cross-contamination with dairy could occur despite our strict allergen controls.
We use inulin in our bars. It is used in our bars to increase fibre, help with binding and add sweetness without raising the sugar content.
In the US, vegetable glycerin is considered a sugar alcohol. As such, you will see it indicated in the nutrional facts panel.
Our peanut-free Dipped bar are a family-friendly snack!
Product Availability
The best way to find our full range of snacks can be found on one of our e-commerce platforms, or website! Looking for instore? Check out our where to buy section here.
The best way to find out if your product comes back in stock is to sign up for in-stock notifications! Sign up directly on the flavour page you're looking for.
Online Orders & Shipping
Thank you for your order, we're excited for you to receive your snacks! Once your order is placed, you will receive a notification by email and/or text with tracking information.
You have up to one hour to cancel your order from your order status page. After that, please contact our customer service team.
We offer free shipping on all orders over $30. If your order does not meet this minimum, it is $8.00.
We accept all major credit cards or direct payment methods such as Apple Pay or Google Pay.
Most orders ship within 1-2 business days and are delivered within 3-5 business days. You will receive an estimated delivery date upon confirmation of shipment.
Due to the nature of our product, we do not accept any returns, refunds or exchanges.
Unfortunatley, we do not ship to any PO boxes, APO/FPO/DPO or international addresses.
Please reach out to our customer service team directly through our support widget, and we'll see what we can do!
Subscriptions
Keep your pantry stocked! With subscribe and save, you not only save 10% on each order, but your snacks will be delivered right to your doorstep, without having to lift a finger.
Please select the "subsribe and save" option when choosing your flavor! The subscription will be automatically applied to your cart.
We accept all major credit cards or direct payment methods such as Apple Pay or Google Pay.
That's up to you! We offer every 15,30, or 60 days.
We will send you a notification, and when the product comes back in stock, we will ship it out.
You will be billed each time your subscription order has been sent out.
Please log into your account on www.simplyprotein.ca and change your subscription date in the "delivery schedule" section.
Please log into your account on www.simplyprotein.com and change your subscription date in the "shipping addresses" section.
Please log into your account on www.simplyprotein.com and change your payment method on the "payment methods" section.
Please log into your account on www.simplyprotein.com and change your subscription date in the "delivery schedule" section.
Although we're sad to see you go, you can cancel your subscription in the "subscription" section, at any time. We hope you come back soon!
Brand
Unfortunately, at this time we do not have an ambassadorship program. However, we do have the fuel lab! The fuel lab is a group of simply fans who we reach out to periodically for sensory tasting and feedback! Interested in joining check out this link: https://www.surveymonkey.com/r/DGJL2MY
We'd love to learn more about your event and request! Please contact customer service directly through our support widget and our team would be happy to see what we can do!